Refund Policy
Last updated: September 2026
This policy applies to digital products, AI services, setup work, custom implementation, and recurring services sold by GenesysTech. Because these services are digitally delivered and may involve reserved implementation capacity or third-party costs, refund eligibility depends on the circumstances below and applicable law.
1. Recurring Services
Where a recurring service is active, you may request cancellation to prevent future renewal. Fees already charged for a current service period are generally non-refundable solely because the service was not used, except where required by applicable law or where we approve a refund for another valid reason.
2. Duplicate or Incorrect Charges
If you believe you were charged more than once, charged the wrong amount, or charged after a valid cancellation, contact us promptly with the order number and purchase email so the transaction can be reviewed.
3. Non-Delivery or Material Technical Failure
If a purchased digital service is not delivered within the stated timeframe, or a material technical problem prevents you from accessing the purchased service and we cannot provide a reasonable fix or replacement, you may request a review for a full or partial refund.
4. Custom Setup and Implementation
Fees covering completed setup, configuration, consulting, custom development, consumed usage, or third-party costs are generally not refundable once the associated work or usage has occurred. If a project is cancelled before completion, any refund will be assessed based on work already performed and non-recoverable costs.
5. How to Request a Refund
Email support@example.com with your order number, purchase email, reason for the request, and any relevant evidence. Requests are reviewed under this policy and applicable law.
6. Refund Processing
If a refund is approved, it will normally be returned through the payment method used for the original transaction where technically possible. Processing time may vary depending on the payment method and financial institution.
7. Chargebacks
Please contact support before initiating a payment dispute so we can investigate legitimate billing or delivery problems. This does not limit any consumer rights you may have under applicable law.